Refund Policy

01 Policy Overview

This Refund Policy outlines the guidelines under which My Website processes refunds for SMM boosting orders and Social Account Log purchases. By utilizing our platform, you acknowledge that all transactions are final once executed, and refunds are issued strictly as wallet balance credits under the conditions defined below.

02 SMM Boosting Orders

Due to the instant nature of our API and order execution, refunds for SMM services are handled on a case-by-case basis:

• Failed Orders: If an order is placed but fails to start processing within 24 hours, the full amount will be automatically credited back to your My Website wallet.
• Partial Execution: If an order partially fulfills and then stalls, a proportional refund for the undelivered metrics may be issued to your wallet upon review.
• Natural Drops: Minor decreases in metrics over time due to platform algorithms or organic cleanup are not eligible for refunds. We only guarantee refills if explicitly stated on the specific service page at the time of purchase.

03 Social Account Logs

All social account log sales are considered final upon delivery of credentials. However, replacements or wallet refunds may be issued under the following strict conditions:

• Invalid Credentials: If the provided log credentials do not work upon the very first verification attempt and no password changes or profile modifications have been made, you may request a replacement or a wallet credit.
• Incorrect Details: If the log provided fundamentally mismatches the platform or specifications you paid for (e.g., you ordered a TikTok log but received a Facebook log), a full wallet refund will be issued.

Note: Claims regarding logs that have already been accessed, modified, or altered by the buyer will be immediately rejected.

04 Wallet Funding & Top-Ups

Deposits made into your My Website wallet are intended for immediate use on the platform. Because wallet access and utility are granted instantly:

• Wallet top-ups are strictly non-refundable to external payment methods (bank accounts, cards, or crypto wallets).
• Your wallet balance has no expiration date and remains available for use on any future service at any time.

05 Non-Refundable Scenarios

To maintain operational efficiency, My Website will not issue refunds or wallet credits in the following situations:

• Incorrect submission of social media links or usernames by the user (e.g., private profiles, broken links, wrong usernames).
• SMM orders that have been fully completed and delivered as described.
• Social logs that the user has successfully logged into and subsequently changed the password, email, or phone number.
• Third-party platform actions, including but not limited to account suspensions, shadowbans, or algorithmic resets that occur after order completion.
• Account termination resulting from violations of our Terms of Service.

06 Submitting a Refund Request

If you believe your order qualifies for a wallet credit under this policy, you must contact our support team within 48 hours of order completion. Requests submitted after this window will not be reviewed.

Please include your Order ID and a clear description of the issue. All approved refunds are applied directly to your My Website wallet balance.

07 Amendments to This Policy

My Website reserves the right to modify or update this Refund Policy at any time to reflect changes in our services or legal requirements. Changes take effect immediately upon posting to this page with an updated "Last updated" timestamp.